FAQ

WHAT IS THERUNNERS?

TheRunners is an online Marketplace,a venue for seller and consumer to sell and buy goods.

Some items may be sold by Therunners.xyz


WHERE DO YOU DELIVERY TO?

You can order from anywhere in the world .Delivery is worldwide(some exceptions in YummyRunner for perishable items).

SELLER DOESN'T SHIP TO MY COUNTRY

Don't worry If there's a product you want to buy that doesn't normally ship to your country you can use our partner Usgobuy to buy from USA sellers or Bordelinx to shop worldwide.

How it works:

-choose your product from TheRunners

-If you are buying from an Usa seller sign up to Usgobuy to have your free Usa address

-If you are buying from an Usa seller or worldwide sign up to Borderlinx to have your free address.

-Buy from TheRunners and Ship your packages to the address they give you.

-go to Usgobuy or Borderlinx and insert your personal address.

-they ship your packages to you.


CAN I CHOOSE A DELIVERY DATE?

Please choose it from the drop down menu on the product page,it is NOT guaranteed but we are sure the seller will do his best!( don't forget to read delivery availability from the seller product/profile).TIPS:first come first served ;-)


IS IT POSSIBLE NEXT DAY DELIVERY?

Yes of course!Please see items listed for "next day delivery ".

Dont't forget to read the "order before" deadlines from seller profile/product description.


HOW TO CANCEL MY ORDER?

Please read general cancellation/refund/return policy before place an order.Every seller has his own policy.

Contact the seller ASAP and check the refund/cancellation policy of the seller.

If the item is sold by TheRunners,you have the right to return it within 14 days from the date of purchase(NOT perishable items)


CAN I MAKE CHANGES TO MY ORDER?

Please read cancellation/refund/return policy before place an order.Every seller has one.

Please cantact the seller ASAP.

If the item is sold by TheRunners,please contact us ASAP,you have the right to return it within 14 days from the date of purchase(NOT perishable items).Usually,change is NOT permitted.


CAN I RETURN A PRODUCT?

Yes of course,it is your right.

Contact the seller (you should read the Seller's return/refund policy before you place your order)

If the item is sold by TheRunners:we offer a refund if you return the product within 14 days from the date you bought your product,if the products are complete and are in unopened, unused and undamaged condition.Perishable items can NOT be returned.After 14 days you will not be legally entitled to a full refund if your item develops a fault.If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 14 days with details of the damage.

WHO PAY RETURN SHIPPING?

Buyers pay for return shipping

WHAT IS YOUR REFUND POLICY?

Please read it on seller profile.Every seller has is own refund policy.


I DID NOT RECEIVED AN ORDER CONFIRMATION VIA EMAIL

Please contact TheRunner or use the form.


DOES THE SELLER PROVIDE WARRANTY?

He does if the items is eligible.


I AM 16 YEARS OLD,I WANT TO BUY ALCOHOLIC GIFTS,CAN I?

No,you must be at least 18 years old to purchase alcohol on this website.

Please drink responsibly.


CAN I WRITE A MESSSAGE ON THE CAKE?

Yes,You can write a gift message on most of the cakes.Please be sure to include your personalized message at the time of placing your order in the box provided in the shopping cart.


I HAVE ALLERGIES,CAN I ORDER A PRODUCT SUITABLE FOR ME?

Please read carefully the ingredients and, in dubt, contact the seller.


ARE "CAKES FOR PETS" SAFE?

We LOVE our pets.That 's all.


HOW MUCH NOTICE IS NEEDED WHEN ORDERING A PRODUCT?

Every product is different.Please contact the seller if you need urgent delivery.


HOW CAN I PAY?

We accept all major credit/debit card and Paypal.Our site is easy and secure.

If you want to pay with Paypal you don't need to have an account with Paypal.

If bank tranfer is allowed we suggest to use Transferwise to avoid costly transfer fees


WHERE IS MY STUFF?

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time.

The transit time is calculated using business days.

After an order has shipped, you can track your packages by clicking the applicable "View" link In your "order details".


WHAT HAPPENS IF PRODUCTS ARE NOT DELIVERED IN TIME?

Please read the seller delivery policy.We suggest to allow an extra day for delivery.

Please contact us,we are here to help.


WHAT HAPPEN IF I RECEIVED A PRODUCTS DIFFERENT FROM MY ORDER ?

We suggest do not use/consume it (if a food item)and take a photo.Contact the seller or contact us.


THE SELLER IS IGNORING ME

Please be sure to get in touch with the seller.In the unlike event the seller doesn't get back to you,please let us know.

We are here for you.

From the 15th February 2016 ,European Commission will provide the ODR platform (online Dispute Resolution) "facilitating the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online" between a consumer resident in the Union and a trader established in the Union.http://ec.europa.eu/consumers/odr/ODR


SHIPPING TO A BUSINESS ADDRESS

If you are sending your a product to a business, hotel or hospital, please be aware that our carriers may deliver the package to a shipping and receiving department. Please let your recipient know to expect a perishable package(and make sure the recipient is still there!)


FEEDBACKS


Your opinion counts.We are very interested in what you have to say.

Thank you for your feedback